Support

Minburn Communications Terms of Service     

 The Terms of Service includes the following, available in our office, by email, U.S. mail and at the links below.

Customer Privacy Verification Form

Authorized User Form Residential     

Authorized User Form Business

Voice Service

Lifeline is a federal program that lowers the monthly cost of phone or internet service to eligible customers. 
      Lifeline Program: Application Form      Programa de Lifeline: Forma de Aplicacion 

Video Entertainment

Remote Programming Guide

DVR User Guide

Broadband Internet

Minburn Communications Restore Internet Freedom Statement

As an Internet Services Provider (ISP), Minburn Communications has never blocked websites, nor censored online content, nor throttled or degraded ISP traffic based on the content. Nor has Minburn Communications unfairly discriminated in the treatment of internet traffic. The principles presented in the FCC's 2010 Open Internet Order are fully supported by Minburn Communications and our affiliates. 

Internet Acceptable Use Policy

Minburn Telephone Company DSL Service Guide

Minburn Telecommunications, Inc. DSL Service Guide

 

Notice Regarding Complaint Procedure

If Minburn Telephone Company or Minburn Telecommunications Inc. both d/b/a Minburn Communications does not resolve your complaint, the service may be subject to state regulation. You may initiate a complaint with Minburn Communications on any relevant matter by telephone, in person or in writing directed to the company at any of its offices. Minburn Communications response to the complaint will generally be in the same form used by the customer. However, Minburn Communications may respond to written complaints by telephone or personal visit when it believes such communications will be effective in resolution of the issues.

You may at any point during the resolution of the complaint seek review by a Supervisor or Manager.

Upon investigation and final resolution by Minburn Communications, if you wish further review, you should direct all appropriate information to the Iowa Utilities Board, Customer Service, 350 Maple Street Des Moines, Iowa 50319-0069, or call toll free at 1-877-565-4450 or email at iubcustomer@iub.state.ia.us