10-Digit Dialing for Local Calls

Effective June 9, 2022, all Minburn Communications customers must dial 10-digits to complete a local call.

While dialing an area code with the local number has been the standard for cellular devices, it is now mandatory for landline calls as well. 

On July 16, 2020, the FCC adopted an Order (FCC 20-100) approving 988 as the three-digit abbreviated dialing code to reach the National Suicide Prevention Lifeline starting July 16, 2022.

To ensure everyone is able to reach the National Suicide Prevention Lifeline using the three-digit 988 code in 82 area codes in 36 states which include 515 and 319 in Iowa, every customer who were accustomed to dialing just 7-digits to make a local call must now dial 10-digits by adding the area code + telephone number. 

Local and long distance calls dialed with only 7 digits will not go through. Instead, a recording will inform you that “your call cannot be completed as dialed.” If you hear this message, please hang up and dial again using the full 10 digit number. Example: (222)333-4444

Making a long distance calls stays the same. You will still dial a 1+ the 10-digits to complete the long distance connection. Example: 1(222)333-4444

What other changes need to be made?
Important safety and security equipment, such as medical alert devices, and alarm and security systems must be reprogrammed to use 10-digit (or 1+10-digit) dialing.  Many systems operate on 10-digit (or 1+10-digit) dialing by default, but some older equipment may still use seven-digit dialing.  Please contact your medical alert or security provider if you are not sure whether your equipment needs to be reprogrammed to accommodate the change to 10-digit (or 1+10-digit) local dialing in order to avoid interruption of services. Some other examples of services that may need to be re-programmed are:

  • life safety systems or medical monitoring devices
  • PBXs
  • fax machines
  • Internet dial-up numbers
  • fire or burglar alarm and security systems or gates
  • speed dialers
  • mobile or other wireless phone contact lists
  • call forwarding settings
  • voicemail services and other similar functions

Be sure to check your website, personal and business stationery, advertising materials, personal and business checks, contact information, your personal or pet ID tags, and other such items to ensure the area code is included.

What will remain the same?

  • Your telephone number, including current area code, will not change
  • The price of a call, coverage area, or other rates and services will not change due to the dialing change
  • What is a local call now will remain a local call regardless of the number of digits dialed
  • You will continue to dial 1+ the area code + telephone number for all long-distance calls
  • You will continue to dial a prefix (such as “9”) when dialing from a multi-line telephone system (e.g., in a hotel, office building, etc.) if required
  • You can still dial just three digits to reach 711 (relay services) and 911 (emergency services)
  • The National Suicide Prevention Lifeline can still be reached by dialing 1-800-273-TALK (8255) even after the 988 code is in effect

Beginning July 16, 2022, dialing “988” will route your call to the National Suicide Prevention Lifeline. Customers must continue to dial 1-800-273-8255 (TALK) to reach the Lifeline until July 16, 2022.

For questions about the dialing procedure change, email the North American Numbering Plan Administrator (NANPA) at 988@nanpa.com. For additional information, visit the NANPA website and the FCC website.

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