Customer Service Representative
About the Role
First – only people will review applications for our jobs. AI and Bots are great for some stuff, but hiring is not one of them…in our opinion.
Who We Are Seeking
If you are a ‘people’ person, a great communicator with a ‘can-do’ attitude, you enjoy helping people and being on an elite team, this could be the perfect role for you.
- We are seeking candidates what most call a Customer Service Representative. This is a full-time, onsite role that will report to either our Woodward or Minburn office. More details about that are below.
- If you have experience in the following industry types: education, telecommunications, agriculture business, insurance, banking or another professional role, you may have the skills we are seeking.
- If you have other experience, and fit the profile above, please consider joining our team.
- Skills and experience are important for success; however, we believe that finding the right person matters most.
- If the info above sounds like you – please apply, so we can consider you for this role.
- If it sounds like someone you know – please share this with them.
Who We Are
We love serving the people, businesses and communities in the areas we serve with our elite fiber internet; Connecting them helps them thrive.
Our company is growing due to several significant fiber Internet construction projects over the past 3 years. By the end of 2026, we will have added nearly 1,000 customers in the last 24 months, and we have plans to serve even more customers. Connecting customers, so they can have a great internet experience, is joyful!
People shape companies. Collectively, our people have actively helped shape our company into a collaborative, fun and supportive place to work.
Learn more about us on our website: www.minburncomm.com
Details of the Role
This role will work with customers and potential customers by phone, email or in person to assist them with new orders, service tickets, billing questions and other related tasks.
You’ll also work with our technical staff to schedule new customers installations or resolve technical problems that we call ‘trouble tickets.’
Pay and Benefits Offers
Apply Today
- Salary range to start: $45,750-$48,500
- 100% company paid medical for the employee & 80% company paid for family
- Dental, vision, prescription drug coverage included too
- 401K retirement plan with 5% company match
- 8.5 days paid holidays
- Paid vacation
- Separate sick leave time
- Company paid life insurance
- Wellness benefits
- And if you live in our service area you will also get free Internet, Phone, and discounted TV services.
To apply, please send a cover letter and resume highlighting why you and your experiences make you the perfect candidate for this role to shelleyb@minburncomm.com or to Minburn Communications, Atten: Shelley, P.O. Box 515 Woodward, IA 50276.
Any offer of employment is contingent upon the results of a pre-employment drug test and background check.
Combination Technician
About the Role
We’re looking for someone who brings a positive attitude, enjoys figuring things out, and cares about doing the job right. You take pride in helping people, collaborating with your teammates, and creating a great customer experience.
Every day is a little different. One day you might help a family get back online; the next, you could connect a local business or install a drop. Whatever the task, you’ll be the person making sure customers can stay connected to what matters most.
- Ability to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to apply common sense understanding to carry out instructions from written, oral, or diagram form.
- Must be able to respond to on-call or emergency maintenance situations.
- Must possess and maintain a valid driver’s license.
What We're Looking For
- Knowledge and skills usually acquired through an associate degree in telecommunications or related field or applicable training.
- 5+ years related experience.
- Computer literacy including a working knowledge of Microsoft Office products and our industry’s billing.
- Knowledge of testing, switching, and electronic equipment, and all types of cable.
- Familiarity with cable records, staking sheets, specifications, and circuit diagrams.
- Understanding of digital technology and preventive maintenance procedures.
What You'll Do
- Install and maintain fiber optic systems
- Perform ONT installations, inside wiring, and multi-line system setups
- Locate, splice, and troubleshoot equipment
- Operate construction equipment and support infrastructure projects
- Maintain accurate records and documentation
- Collaborate with team members on projects
- Participate in an on-call rotation for service needs
What You'll Need
Your Benefits
- 100% company paid medical for the employee & 80% company paid for family
- Dental, vision, prescription drug coverage included too
- 401K retirement plan with 5% company match
- 5 days paid holidays
- Paid vacation
- Separate sick leave time
- Company paid life insurance
- Wellness benefits
- And if you live in our service area you will also get free Internet, also get free Internet, phone, and discounted TV services.
Apply Today
- Submit your letter of interest and resume to:
shelleyb@minburncomm.com
Any offer of employment is contingent upon the results of a pre-employment drug test and background check.
Notice of Equal Opportunity Employment
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at usda.gov, or at any USDA office, or call 866-632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your complete complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W. Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov.