Careers
Fulfilling Career Opportunities in Iowa
We’re Hiring!
CUSTOMER SERVICE AND BILLING SPECIALIST
We are Minburn Communications, a well-established communications (internet, video, voice) provider serving Minburn, Woodward, Perry, Bouton and Dallas Center – just a half-hour NW of Des Moines. Every day, we strive to improve the ways our customers communicate, while working to enrich the communities in which we work, live and play. This vision was set in 1903 and remains today – to deliver a World-Class Connection with a Hometown Touch!
60% of your day will involve customer-facing activities while 40% will comprise of billing-related tasks.
Here’s how you will contribute:
- Respond to all customer inquiries which can range from products, services, pricing, availability, service requests, trouble tickets, party planning and more.
- Process customer orders for installation or other services.
- Update all customer accounts and subscriber billing records utilizing our ERP/billing platform.
- Create trouble tickets which summarize customer reported technical issues.
- Review invoices for accuracy, research and solve payment discrepancies, and adjust invoices as necessary. Calculate and post adjustments and other charges and credits.
Here’s what you’ll bring to the table:
- Tech-savviness and curiosity with a thirst for continual learning.
- Customer orientation, ability to adapt to different personalities, be a collaborative team player and take ownership of your responsibilities.
- Highly proficient with computers, ERP/billing software including Excel.
- Excellent communication and active listening skills.
- Attention-to-detail, ability to multi-task, and billing AR skills are essential for this role.
We are growing and would love you to come and grow with us. We offer an outstanding benefits package. Send your resume to our HR partner:
Minburn Communications
℅ B-Squared Consulting, LLC
bcblahnik@outlook.com
Assisting Telecom & Broadband Providers since 2002
COMMUNICATIONS TECHNICIAN
We are a well-established communications provider serving Woodward (home office), Bouton, Dallas Center, Minburn, Perry and expanding throughout rural Dallas County. Just a half-hour NW of Des Moines, we are striving to be the most technologically progressive and customer-centric communications/broadband provider in rural Iowa. We are seeking a technician to bring customers face-to-face with the latest communications technology delivered by state-of-the-art fiber optics.
This isn’t your normal position where you may be relegated to one small piece of technology, or a project with little impact. Instead, you will have the chance to work in many technical areas including fiber deployment. You’ll be instrumental in the installation, repair, and maintenance of a variety of communications equipment and systems.
Some of the things you should know: fiber networks (we are gig capable), digital switching (Genband C15), LAN/WAN, fixed wireless (RADWIN, Ubiquiti), Calix, Brocade, GPON/AE, CLI programming, Cisco, IP & SS7 networks, Fujitsu, IP video and VOIP, etc.
What’s in it for you?
- A collaborative, customer-centric work environment where your opinion matters (it’s part of our core values)
- Ample technical training opportunities
- You’ll be supporting your local communities. You’re not going to be traveling outside the area to get the work done
- Excellent benefits which include vacation, medical, dental, vision, and retirement plans!
If a challenging technical position with customer contact enthuses you and you have experience with IT or deploying telecom/broadband technology, coupled with a passion for learning new technologies, we need to talk!
Send your resume to our HR partner at B-Squared:
Minburn Communications
℅ B-Squared Consulting, LLC
bcblahnik@outlook.com
Assisting Telecom & Broadband Providers since 2002
IT, Broadband Technicians, Sales, Customer Relations and more
We always like to hear from people who are interested in learning more about career opportunities within rural telecommunications. Our industry employs all types of individuals with skills in business operations, accounting, marketing, customer service, sales, field technicians, IT and more.
Interested? Shoot us a note. We are happy to give more details. We will even share job openings and scholarship program opportunities to those who qualify.
Any offer of employment is contingent upon the results of a pre-employment drug test and background check.
To learn more, contact
Minburn Communications
B-SQUARED CONSULTING LLC
This institution is an equal opportunity provider and employer.
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at usda.gov, or at any USDA office, or call 866-632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your complete complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W. Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov.
