Careers

Minburn Communications Emploment Opportunities

CUSTOMER SERVICE CONSULTANT - Team Lead

Do you care about customers, are metrics-driven, possess passion and have a technical aptitude? Then we want to hear from you.

Minburn Communications is seeking a Customer Service Consultant Team Lead. We're striving to be the most customer-centric provider in rural Iowa. To get there, we need excpetional leadership of our customer service team. Responsibilities include:

  • Execute inside-sales strategies to broaden the customer base and increase penetration of existing customers regarding communication related product and service offerings.
  • Continuously innovate to help the team better identify and address customer needs across various touchpoints resulting in greater customer satisfaction and increased profitablity.
  • Oversee the delivery of varoius projects; responsible for coordinating activities of teams and/or contractors/vendors, indentifying appropriate resources needed, and developing schedules to ensure timely completion of projects.
  • Keep informed of new products, services, technologies, trends, and other drivers that influence customer behavoir.
  • Work closely with our billing system vendor to fully integrate application functions and manage system upgrades.
  • Hone a culture of teamwork, performance, and service excellence.

Because we provide World-Class communication technology, we need someone who is a creative problem solver, resourceful, and inspires the development of a high performing team. We offer a competitive wage and outstanding benefits package. Send your resume and cover letter, they'll actually be read, to our HR partner:

Minburn Communications
c/o B-Squared Consulting, LLC
bcblahnik@outlook.com


 

This institution is an equal opportunity provider and employer

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call 866-632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov.