Man holding a smartphone with SmartHub on the screen
Man holding a smartphone with SmartHub on the screen

Your Online Billing Portal

SmartHub

SmartHub makes it easy to manage your Minburn Communications account from your smartphone, tablet, or desktop. View and pay your bill, report service issues, and stay informed.

Sign Up

What is SmartHub?

Billing and Payments

No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Plus, sign up for ACH and paperless billing and save $5 on your Protect WiFi Router bill.

Alerts and Notifications

Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.

Paperless Billing

What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.

Setting Up SmartHub

Mobile

Web

  1. On your mobile device, open your app store.
  2. Search for SmartHub and look for the SmartHub icon. Follow the instructions to install the app on your device.
  3. Once the app installs, tap the SmartHub app on your device to open the app.
  4. After SmartHub opens to the initial launch screen, tap the appropriate button to search by Name.
  5. Enter Minburn Communications in the search bar and tap the Search button. Tap on our name in the search results.
  6. Tap the Confirm button to confirm your choice.
  7. From the SmartHub login screen, tap the link that says Don’t have an account? Register now.
  8. Fill out the registration form completely. Tap the Continue button.
  9. On the security check screen, answer all of the security questions. Tap the Continue button.
  10. You will receive a notification telling you that a verification email has been sent.
  11. Check your inbox for a verification email. Copy the temporary password and click the Login link to continue.
  12. You will then be taken to the login screen. Enter your email and paste the temporary password. Click the Sign In button to continue.
  13. Next you will set your new password on your account. Type your new password in twice and tap Save.
  14. If you would like to activate Paperless Billing move the Activate Paperless Billing slider to the right and tap Save.
  15. Congratulations! You have successfully installed the app and registered your account!

  1. Open the SmartHub app on your mobile device.
  2. Sign in to your account using the email address and password you set up during registration.
  3. From the home screen, click Bill & Pay.
  4. Auto Pay Terms & Conditions will appear. Click Accept.
  5. Manage Auto Pay screen will appear. Click Add New.
  6. Click Bank Account.
  7. Enter your Bank Account details.
  8. Once your Bank Account details are entered, scroll to the bottom and click Submit.
  9. Congratulations! You have successfully enrolled in Automatic Bank Payments. Click Close to exit.

  1. Open the SmartHub app on your mobile device.
  2. Sign in to your account using the email address and password you set up during registration.
  3. From the home screen, tap on the More button in the bottom right corner.
  4. Locate and tap the settings menu
  5. Locate and tap on the Paperless Billing sub-menu.
  6. Locate the account(s) you would like to activate Paperless Billing on and slide the toggle to the right next to each account. Click Yes

  1. Access the SmartHub portal here.
  2. From the login screen, click on New User? Sign up to access our Self Service site.
  3. Fill out the registration form completely. Click the Submit button.
  4. Enter the requested verification information and click the Submit button.
  5. When successful, you’ll get a congratulations notification. Instructions on how to continue have been emailed to you.
  6. Check your inbox for a verification email. Copy the temporary password and click the Login link to continue.
  7. You will then be taken to the login screen. Enter your email and paste the temporary password. Click the Login button to continue.
  8. Enter the temporary password under Current Password. Then, set your new password and enter it twice. Click the Submit button.
  9. Next you’ll be asked if you want to turn of paper bills. To opt-in click on the Yes and Submit.
  10. Congratulations! You have successfully registered your account.

  1. Access the SmartHub portal here.
  2. Sign in to your account using the email address and password you set up during registration.
  3. Under Billing & Payments, click Auto Pay Program.
  4. Under Actions, click Sign Up For Auto Pay.
  5. Under the dropdown, click Bank Account.
  6. The Autopay Terms and Conditions will appear. Click Accept to continue.
  7. Enter your account details and click Submit to continue.
  8. You’ll receive confirmation that Auto Pay with your bank has been added. Click Close.

  1. Access the SmartHub portal here.
  2. Sign in to your account using the email address and password you set up during registration.
  3. From the home screen, click My Profile.
  4. Click Update My Paperless Settings.
  5. Under Paperless, slide the toggle to the left to On.
  6. A Paperless Settings notification will appear. Click Yes.

 

FAQ

Setting Up
SmartHub
in Mobile

  1. On your mobile device, open your app store.
  2. Search for SmartHub and look for the SmartHub icon. Follow the instructions to install the app on your device.
  3. Once the app installs, tap the SmartHub app on your device to open the app.
  4. After SmartHub opens to the initial launch screen, tap the appropriate button to search by Name.
  5. Enter Minburn Communications in the search bar and tap the Search button. Tap on our name in the search results.
  6. Tap the Confirm button to confirm your choice.
  7. From the SmartHub login screen, tap the link that says Don’t have an account? Register now.
  8. Fill out the registration form completely. Tap the Continue button.
  9. On the security check screen, answer all of the security questions. Tap the Continue button.
  10. You will receive a notification telling you that a verification email has been sent.
  11. Check your inbox for a verification email. Copy the temporary password and click the Login link to continue.
  12. You will then be taken to the login screen. Enter your email and paste the temporary password. Click the Sign In button to continue.
  13. Next you will set your new password on your account. Type your new password in twice and tap Save.
  14. If you would like to activate Paperless Billing move the Activate Paperless Billing slider to the right and tap Save.
  15. Congratulations! You have successfully installed the app and registered your account!

  1. Access the SmartHub portal here.
  2. From the login screen, click on New User? Sign up to access our Self Service site.
  3. Fill out the registration form completely. Click the Submit button.
  4. Enter the requested verification information and click the Submit button.
  5. When successful, you’ll get a congratulations notification. Instructions on how to continue have been emailed to you.
  6. Check your inbox for a verification email. Copy the temporary password and click the Login link to continue.
  7. You will then be taken to the login screen. Enter your email and paste the temporary password. Click the Login button to continue.
  8. Enter the temporary password under Current Password. Then, set your new password and enter it twice. Click the Submit button.
  9. Next you’ll be asked if you want to turn of paper bills. To opt-in click on the Yes and Submit.
  10. Congratulations! You have successfully registered your account.

  1. Open the SmartHub app on your mobile device.
  2. Sign in to your account using the email address and password you set up during registration.
  3. From the home screen, click Bill & Pay.
  4. Auto Pay Terms & Conditions will appear. Click Accept.
  5. Manage Auto Pay screen will appear. Click Add New.
  6. Click Bank Account.
  7. Enter your Bank Account details.
  8. Once your Bank Account details are entered, scroll to the bottom and click Submit.
  9. Congratulations! You have successfully enrolled in Automatic Bank Payments. Click Close to exit.

  1. Access the SmartHub portal here.
  2. Sign in to your account using the email address and password you set up during registration.
  3. Under Billing & Payments, click Auto Pay Program.
  4. Under Actions, click Sign Up For Auto Pay.
  5. Under the dropdown, click Bank Account.
  6. The Autopay Terms and Conditions will appear. Click Accept to continue.
  7. Enter your account details and click Submit to continue.
  8. You’ll receive confirmation that Auto Pay with your bank has been added. Click Close.

  1. Open the SmartHub app on your mobile device.
  2. Sign in to your account using the email address and password you set up during registration.
  3. From the home screen, tap on the More button in the bottom right corner.
  4. Locate and tap the settings menu
  5. Locate and tap on the Paperless Billing sub-menu.
  6. Locate the account(s) you would like to activate Paperless Billing on and slide the toggle to the right next to each account. Click Yes

  1. Access the SmartHub portal here.
  2. Sign in to your account using the email address and password you set up during registration.
  3. From the home screen, click My Profile.
  4. Click Update My Paperless Settings.
  5. Under Paperless, slide the toggle to the left to On.
  6. A Paperless Settings notification will appear. Click Yes.