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Network Management Policy 08 2011

The Hometown (no) Touch policy 

Our front lobby doors are open to the public. We welcome you to come in and see us to sign up for service, pay your bill, view a demonstration, and more.

While we are excited to resume ‘normal’ operations within our office walls, we are still taking precautions to follow CDC, state and local guidelines. If it becomes necessary, the Hometown (no) Touch policy may be enforced or be subject to change.

To view the complete Terms of Service click the link below. A copy can also be viewed in our office, be emailed, or sent via U.S. mail upon request.

Minburn Communications Terms of Service and Rates Catalog

Lifeline is a federal program designed to help low-income subscribers stay connected by providing a month discount of $9.95 to their wireline phone, wireless phone, or broadband internet service to eligible customers. To qualify for Lifeline, subscribers must either have an income that is at or below 135% of the federal Poverty Guidelines or participate in a qualifying program.

Minburn Communications Restore Internet Freedom Statement

As an Internet Services Provider (ISP), Minburn Communications has never blocked websites, nor censored online content, nor throttled or degraded ISP traffic based on the content. Nor has Minburn Communications unfairly discriminated in the treatment of internet traffic. The principles presented in the FCC’s 2010 Open Internet Order are fully supported by Minburn Communications and our affiliates.

If Minburn Telephone Company or Minburn Telecommunications Inc. both d/b/a Minburn Communications does not resolve your complaint, the service may be subject to state regulation. You may initiate a complaint with Minburn Communications on any relevant matter by telephone, in person or in writing directed to the company at any of its offices. Minburn Communications response to the complaint will generally be in the same form used by the customer. However, Minburn Communications may respond to written complaints by telephone or personal visit when it believes such communications will be effective in resolution of the issues.

You may at any point during the resolution of the complaint seek review by a Supervisor or Manager

Upon investigation and final resolution by Minburn Communications, if you wish further review, you should direct all appropriate information to the Iowa Utilities Board, Customer Service, 350 Maple Street Des Moines, Iowa 50319-0069, or call toll free at 1-877-565-4450 or email at iubcustomer@iub.state.ia.us

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