Support

Support

As a community we continue to see the impacts of COVD-19 in our homes, at school and at work. A robust, dependable internet connection is crucial to your daily life. Based on the impact internet access plays in keeping our nation connected, the State of Iowa released a one-time opportunity to help residents get faster internet access. Minburn Communications applied for the CARES ACT Emergency Broadband Adoption Program and received notice of our Aware Eligibility. The Program uses State allocated Federal CARES ACT dollars to fund upgrading broadband internet service to meet the needs of high-speed access required for distance learning, remote work requirements, and telemedicine for those impacted by the pandemic. 

Minburn Communications is 1 of 15 service provider’s in Iowa eligible to provide this limited time offer. To qualify, a subscriber must show proof they do NOT have an internet service greater than 25/3 Mbps, must have been impacted by COVID-19 in the last 6 months, reside in our qualifying school districts of ADM, Perry, or Woodward-Granger and subscriber Minburn Communications broadband internet service.

Consumers that meet the Grant Program eligibility requirements and do not qualify for the federal Lifeline* program are able to obtain or upgrade their broadband service from speeds less than 25 Mbps to our 100 Mbps broadband internet package and receive a $500 credit to be applied to the monthly broadband service bill, essentially providing a greater broadband connection at a significantly reduced rate for up to 12 months.

This offer is available to anyone meeting the program requirements; whether you are an existing Minburn Communications broadband internet customer or wanting to become a new subscriber. 

The attached application outlines all eligibility requirements. Answering these few questions will help demonstrate your individual impact from COVID-19 as well as confirm your eligibility to the CARES ACT broadband credit or the federal Lifeline program.

As part of the either program, we must provide proof of your eligibility. If approved for the CARES ACT credit, you may be contacted by the Iowa Office of the Chief Information Officer to validate the credit.

To make the enrollment process as easy as possible please complete and sign the enclosed application and agreement of services and return to our office via mail, email or delivering to one of our offices. You can also contact our Customer Service Representatives for assistance by calling (515) 438-2200.

Upon validation of eligibility, your service will be upgraded and the $500 credit will appear on the following months’ bill. Please note that this credit can only be used for the broadband portion of your monthly bill.

This is a limited time offer; credit allocations are capped by school district. The enrollment period will end November 30 and all applications must be received no later than Wednesday, November 25, 2020 to participate. We encourage you to enroll now before funds run out.

*Lifeline is a federal program that offers a monthly grant benefit towards phone or internet services for eligible subscribers whose income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other qualifying federal programs. A Lifeline subscriber is not eligible to participate in the CARES ACT $500 credit program. 

IOWA BROADBAND GRANT PROGRAM APPLICATION

LIFELINE ‘DO I QUALIFY’

The Hometown (no) Touch policy 

Our front lobby doors in Minburn and Woodward are open to the public. We welcome you to come in to see us to sign up for service, pay your bill, view a demonstration and more. When you enter our doors, you will notice some safety precautions. The ‘new normal’ has arrived. We have installed a plexiglass shield at the front desks and our team will wear a mask when working with guests. Through our new safety policies, staff is required to wear PPE while working with anyone from outside our company – whether it be onsite at our office or at a customer location. 

We will also strongly encourage all visitors to wear a mask for your protection and ours. Don’t have one? No problem! We’ll be happy to give you a cool Minburn Communications cloth mask to keep.

While we are excited to resume operations within our office walls, we are still taking precautions to follow CDC, state and local guidelines. Our Hometown (no) Touch policy introduced in May remains in place.

The Terms of Service includes the following, available in our office, by email, U.S. mail and at the links below.
Lifeline is a federal program designed to help low-income subscribers stay connected by providing a month discount of $9.95 to their wireline phone, wireless phone, or broadband internet service to eligible customers. To qualify for Lifeline, subscribers must either have an income that is at or below 135% of the federal Poverty Guidelines or participate in a qualifying program.

Minburn Communications Restore Internet Freedom Statement

As an Internet Services Provider (ISP), Minburn Communications has never blocked websites, nor censored online content, nor throttled or degraded ISP traffic based on the content. Nor has Minburn Communications unfairly discriminated in the treatment of internet traffic. The principles presented in the FCC’s 2010 Open Internet Order are fully supported by Minburn Communications and our affiliates.

If Minburn Telephone Company or Minburn Telecommunications Inc. both d/b/a Minburn Communications does not resolve your complaint, the service may be subject to state regulation. You may initiate a complaint with Minburn Communications on any relevant matter by telephone, in person or in writing directed to the company at any of its offices. Minburn Communications response to the complaint will generally be in the same form used by the customer. However, Minburn Communications may respond to written complaints by telephone or personal visit when it believes such communications will be effective in resolution of the issues.

You may at any point during the resolution of the complaint seek review by a Supervisor or Manager

Upon investigation and final resolution by Minburn Communications, if you wish further review, you should direct all appropriate information to the Iowa Utilities Board, Customer Service, 350 Maple Street Des Moines, Iowa 50319-0069, or call toll free at 1-877-565-4450 or email at iubcustomer@iub.state.ia.us

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