Support & Policies

Network Management Policy 08 2011


The Hometown (no) Touch policy 

Our front lobby doors in Minburn and Woodward are open to the public. We welcome you to come in to see us to sign up for service, pay your bill, view a demonstration and more. When you enter our doors, you will notice some safety precautions. The ‘new normal’ has arrived. We have installed a plexiglass shield at the front desks and our team will wear a mask when working with guests. Through our new safety policies, staff is required to wear PPE while working with anyone from outside our company – whether it be onsite at our office or at a customer location. 

We will also strongly encourage all visitors to wear a mask for your protection and ours. Don’t have one? No problem! We’ll be happy to give you a cool Minburn Communications cloth mask to keep.

While we are excited to resume operations within our office walls, we are still taking precautions to follow CDC, state and local guidelines. Our Hometown (no) Touch policy introduced in May remains in place.

The Terms of Service includes the following, available in our office, by email, U.S. mail and at the links below.

Minburn Telephone Company and Subsidiaries d/b/a Minburn Communications Service Catalog

Lifeline is a federal program designed to help low-income subscribers stay connected by providing a month discount of $9.95 to their wireline phone, wireless phone, or broadband internet service to eligible customers. To qualify for Lifeline, subscribers must either have an income that is at or below 135% of the federal Poverty Guidelines or participate in a qualifying program.

Minburn Communications Restore Internet Freedom Statement

As an Internet Services Provider (ISP), Minburn Communications has never blocked websites, nor censored online content, nor throttled or degraded ISP traffic based on the content. Nor has Minburn Communications unfairly discriminated in the treatment of internet traffic. The principles presented in the FCC’s 2010 Open Internet Order are fully supported by Minburn Communications and our affiliates.

If Minburn Telephone Company or Minburn Telecommunications Inc. both d/b/a Minburn Communications does not resolve your complaint, the service may be subject to state regulation. You may initiate a complaint with Minburn Communications on any relevant matter by telephone, in person or in writing directed to the company at any of its offices. Minburn Communications response to the complaint will generally be in the same form used by the customer. However, Minburn Communications may respond to written complaints by telephone or personal visit when it believes such communications will be effective in resolution of the issues.

You may at any point during the resolution of the complaint seek review by a Supervisor or Manager

Upon investigation and final resolution by Minburn Communications, if you wish further review, you should direct all appropriate information to the Iowa Utilities Board, Customer Service, 350 Maple Street Des Moines, Iowa 50319-0069, or call toll free at 1-877-565-4450 or email at

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