UPDATED MARCH 17, 2020: Minburn Communications Takes Keep Americans Connected Pledge
Given the coronavirus pandemic and its impact on American society, Minburn Communications pledges for the next 60 days to:
1) Not terminate service to any resident or small business customer because of their inability to pay their bills due tohe disruptions caused by the coronavirus pandemic;
2) Waive any late fees that any residential or small business customer incurs because of their economic circumstances related to the coronavirus pandemic; and
3) Open its WiFi hotspots to any Americans who need them.
If you are a Minburn Communications customer whose financial status has been impacted by the coronavirus pandemic, you must contact our office to make us aware of your payment issues in order to take avantage of Pledges 1 and/or 2.
Regarding pledge 3 - Minburn Communications will be turning on FREE public Wifi spots in Minburn, Woodward and Perry as quickly as possible. The intent is to provide an alternataive internet access in lieu of public locations like libraries, schools, and coffee shops that have been closed. Individuals who do not have internet access at home will be able to connect to a reliable connection in an outdoor space within each community. The outdoor service also will enable users to maintain social distancing parameters.
FREE Wifi services in Perry will be accessible in the Farmer's Market area beginning Monday, March 16. This is approximately a two block area on 2nd Street from Willis north to Warford Street. To access, simply select MinburnCommGuest from your Wifi settings. Review and accept the terms of services. Access to the FREE Wifi will be available once our webiste has loaded.
Our Technicians are working to install new Wifi hotspot equipment from our office locations in Minburn and Woodward. As soon as this habe been completed, FREE Wifi services will be tested and then made available for unserved individuals within the communities. Watch for more details to come.
With public facilities being closed, businesses encouraging work-from-home, schools fostering online learning, and families spending more time at home the consumption of residential bandwidth has increased. VPN connections, gaming and streaming video require more bandwidth to prevent slower up/down load times and buffering. Consumers may need to bump up their bandwidth in order to support the higher volume of usage. Minburn Communications' customers who are experiencing a change to their bandwidth use are encouraged to contact our office to temporarily increase their symmetrical broadband internet. Our Technicians have the ability to remotely change bandwidth packages very quickly, they do not need to come to the home.
Plus, Minburn Communications will comply to the FCC 60-day request to waive all service order activiation charges for customers to upgrade their speed as well as return to their slower package once the COVID-19 pandemic subsides.
For additional information regarding the Keep Americans Connected Pledge, bandwidth adjustment or to discuss Pledges 1 and/or 2, please call Minburn Communications at 515-438-2200 or email email@example.com