Calling Features

Calling Features

Take control of your phone with features designed for home or business. Forward calls, see who’s calling, block unwanted calls, manage multiple lines, etc. 

Voicemail

Basic Advanced Premium

Auto Login

Message Waiting Indicator

Daily Notifications

Minutes of Stored Messages

20

25

30

Number of Mailboxes

1

5

10

Message Reply

Message Forward

Send Message

eForward

Send Message

Pager/Phone Notification

Allow Dial Out

Associated Numbers

Distribution List

Solve network problems

Tune up old & slow PCs

Fix slow browser problems

$3.99/mo*

$6.99/mo*

$11.99/mo*
Basic Advanced Premium

Auto Login

Message Waiting Indicator

Daily Notifications

Minutes of Stored Messages

20

25

30

Number of Mailboxes

1

5

10

Message Reply

Message Forward

Send Message

eForward

Send Message

Pager/Phone Notification

Allow Dial Out

Associated Numbers

Distribution List

Solve network problems

Tune up old & slow PCs

Fix slow browser problems

$3.99/mo*

$6.99/mo*

$11.99/mo*
Basic Advanced Premium

Auto Login

Message Waiting Indicator

Daily Notifications

Minutes of Stored Messages

20

25

30

Number of Mailboxes

1

5

10

Message Reply

Message Forward

Send Message

eForward

Send Message

Pager/Phone Notification

Allow Dial Out

Associated Numbers

Distribution List

Solve network problems

Tune up old & slow PCs

Fix slow browser problems

$3.99/mo*

$6.99/mo*

$11.99/mo*

A personalized message callers hear when you can’t answer the phone, so they know you’re unavailable.

caller iD & alerts

When you receive a call, the caller’s name and phone number are displayed on your Caller ID screen, allowing you to see who is calling before you answer.

How to use:

  1. When a call comes in, wait for the first ring to complete.
  2. The caller’s name and phone number will automatically appear on your display screen.
  3. If you answer the call, the caller’s name and number will remain visible until you or the caller hangs up.

With this feature, your phone number is automatically hidden on all outgoing calls. Your Caller ID information will never appear on the recipient’s Caller ID display. When you place a call, the person you are calling will not see your phone number. Instead, their Caller ID will display “Private” or “P.”

No special dialing is required — your number is blocked by default on every call you make. 

Allows you to know who the last call was that was completed to your line. 

How to use:

  1. Lift the handset and dial *69. The voice prompt will read back the last number that called your line. You have the option to be connected with the last calling party or they can simply hang up.

To allow a customer to be connected to the last call that was completed to their line. 

How to use:

  1. Lift the handset and dial *69. The customer will then be immediately connected with the last calling party, if available. Any long distance charges will apply for long distance calls.
  2. To deactivate press *89.

Call Trace helps identify harassing or nuisance callers by tracing the source of the last incoming call for Minburn Communications.

How to use:

  1. When you receive a nuisance or harassing call, press and quickly release the switch hook, then listen for a special dial tone.
  2. If you have already hung up, simply lift the handset again and listen for a normal dial tone.
  3. Dial *57.
  4. Listen for a confirmation message indicating the call has been successfully traced.
  5. Hang up and record the date and time you initiated the call trace.
  6. The traced number will be stored by Minburn Communications and can be provided to local authorities upon request.

How it works:

When you make a list of special callers, your phone uses a special ring to announce calls from any of those numbers. If you also have Call Waiting, you’ll hear a special Call Waiting tone. A list of up to 4 numbers can be programmed with a distinctive ring.

How to use:

  1. Lift the handset and listen for dial tone
  2. Press *61
  3. Listen for an announcement telling you whether the feature is currently on or off.
  4. Follow the instructions and dial 3 to turn the feature ON or OFF.

To add the last caller to your list:

  1.  Press #01#

To hear the phone numbers on your list:

  1. Dial 1
  2. After the list is read, follow the instructions

To add a number to your list:

  1. Press #
  2. Follow the instructions. You can store 31

To remove a number from your list: 

  1. Press *
  2. Follow the voice instructions

To hear instructions again: 

  1. Dial 1

Manage your calls

3-Way Calling allows you to add a third person to an existing phone call, so all three parties can talk together at the same time.

How to Use

  1. While you are on a call with the first person, press and quickly release the switch hook. The first caller will be placed on hold.
  2. Listen for a special dial tone, then dial the phone number of the third person.
  3. When the third person answers, press and quickly release the switch hook again to connect all three callers.

Additional Options

  1. If the third party does not answer or the call is not completed:
    Press and quickly release the switch hook twice to return to your original two-party call.
  2. If you want to disconnect the third party:
    Press and hold the switch hook for about one second, then release it. You will remain connected only to the original caller.

Call Waiting lets you know when another call is coming in while you’re already on the phone. You’ll hear a brief beep tone, alerting you to the incoming call, and you can switch between callers without hanging up.

How to Use: 

  1. While you are on a call, listen for the Call Waiting beep indicating an incoming call.
  2. Press and quickly release the switch hook to place the first caller on hold and answer the second call.
  3. To return to the original call, press and quickly release the switch hook again.

Temporarily Turning Off Call Waiting:

Call Waiting is always active unless you choose to turn it off for a single call.

  1. Lift the handset and listen for a dial tone.
  2. Dial *70#.
  3. Listen for a confirmation tone, then dial your call as normal.

Call Waiting will remain off for the duration of that call only. Once you hang up, Call Waiting will automatically be restored.

When a second call comes in, the caller’s information is displayed on your phone screen at the same time you hear the Call Waiting beep—unless the caller’s information is marked as Private or Unavailable.

Note: Call Waiting is required for Call Waiting Caller ID to work properly.

Allows you to transfer a call to another number or add a third person to a call. When you’re ready to hang up, the two other people can continue the conversation.

Plays a recorded message to let callers know your phone number has changed.

It’s a simple way to make sure people can still reach you even if you switch numbers.

Lets a single phone line handle multiple calls at the same time. It’s useful for households or small offices where more than one person might need to make or receive calls at once without busy signals.

Forward & speed dial

To forward a call from one designated number to another designated number. When a call is forwarded – the called phone will ring once as a reminder that call forwarding is on. A number can be forwarded to any number but the number that call forwarding is active on WILL BE responsible for any long distance charges that may apply.

How to use:

  1. Lift the handset and dial *72.
  2. Dial the number you want the phone transferred to and wait for the other end to pick up (i.e. voicemail).
  3. Hang up and the phone is forwarded. If you receive a busy signal hang up and repeat the steps again. This time you will hear a 10 second silence followed by a confirmation tone. Hang up and the phone is now forwarded.

To deactivate:

  1. Lift the handset and dial *73. A confirmation tone will be heard followed by silence. Hang up and the phone is now returned to normal

Forward your calls to another number while your line is busy.

How it works:

When activated, your calls will forward to another number only when your line is busy.

How to use:

  1.  Lift the handset and listen for a dial tone.
  2. Press *90
  3.  Wait for the confirmation tone.
  4. Dial the telephone number that calls are to be forwarded to. Toll charges will be billed to your number for each call that is forwarded long distance.
  5. Forwarding is activated if the ringing telephone is answered. If no one answers or the number is busy, hang up, then repeat the above steps, and forwarding is activated.

To deactivate:
Lift handset and listen for dial tone.

  1. Press *91 No answer- Forward your calls to another number after a predetermined number of rings.

How it works: When activated, your calls will forward to another number after a certain number of rings if not answered before the last ring.

How to use:

  1. Lift the handset and listen for dial tone
  2. Press *92
  3. Wait for the confirmation tone
  4. Enter number of rings you want your phone to ring before it is forwarded (2-9)
  5. Hear confirmation tone
  6. Dial the telephone number calls are to be forwarded to. Toll charges will be billed to your number for each call that is forwarded long distance.
  7. Forwarding is activated if the ringing telephone is answered. If no one answers or the number is busy, hang up, repeat the above steps, and forwarding is activated.

To deactivate:

  1. Lift handset and listen for dial tone
  2. Press *93

Automatically sends calls to another number if you don’t pick up your phone.

To forward a call from one designated number to another designated number. When a call is forwarded the called phone will ring once as a reminder that call forwarding is on. A number can be forwarded to any number but the number that call forwarding is active on WILL BE responsible for any long distance charges that may apply. This feature is set up in the dial office at the time it is turned on.

How to use:

  1. Lift the handset and dial 68# – a confirmation tone will be heard and dial tone will return.
  2. Hang up.

To deactivate:

  1. Lift the handset and dial 88#, a confirmation tone will be heard followed by silence.

Hang up and the phone is now returned to normal.

To allow a phone to be call forwarded to another number from a remote location. Forwarding is done just as if the customer is using the phone at home. A number can be remotely forwarded to any number but the number that call forwarding is active on WILL BE responsible for any long distance charges that may apply. A customer picked pin number (5 digits long) is used to provide security for this feature.

How to use:

  1. Call 438-5114 from anywhere in the world. The phone will ring 2-3 times and a confirmation tone will be heard followed by normal dial tone.
  2. Dial the number you wish to remotely call forward, followed by their 5 digit pin. Confirmation tone heard again followed by normal dial tone. At this point forwarding the phone is done just as if the customer was at his/her home phone with the exception that the number that they phone is forwarded to does not have to be answered. A confirmation tone is heard instead. Call forwarding remote activation must be on the line as well as the type of call forwarding desired.

To deactivate:

Call 438-5114 from anywhere. The phone will ring 2-3 times and a confirmation tone will be heard, followed by normal dial tone. At this point the customer dials the number they wish to remotely call un-forward, followed by their 5 digit pin. Confirmation tone heard again followed by normal dial tone. At this point forwarding the phone is done just as if the customer was at his/her home phone using the deactivation code. Confirmation tone is heard and the customer hangs up.
*Call forwarding must be activated and deactivated from your telephone number.

Decide which callers should follow you to another number

How it works:

You can program your phone to forward only those calls from a special list of numbers. When your service is turned “on” calls from numbers in your forward list will be re-routed to your “forward-to” number. All others will ring at your phone as usual. Only numbers
in the 438 or 677 prefixes are allowed to be put in the special list of numbers.

How to use:

  1. Lift the handset and listen for dial tone
  2. Press *63
  3. Listen for an announcement telling you whether the feature is currently stored in your forward list.
  4. Follow the instructions and dial 3 to turn the feature ON (if it is currently off) or turn the feature OFF (if it is currently on)

To add the last caller to your forward list:

  1. Press #01#

To enter your “forward-to” number:

  1. The first time you turn on the services, you’ll be asked to enter the number you’d like your special calls forwarded to. From then on, the system will simply remind you for the current “forward-to” number.
  2. If the current number is correct, dial 1.
  3. If you wish to change the current “forward-to” number, dial 0 and then follow the voice instructions.

To hear the phone numbers on your list:

  1. Dial 1
  2. After the list is read, voice instructions will follow.

To add a number to your list:

  1. Press #
  2. Follow the instructions. You can store 31 numbers.

To remove a number from your list:

  1. Press*
  2. Follow the instructions to remove numbers

To allow a customer to have a speed dialing list of 8 numbers.

How to use:

Lift the handset and dial *74. Dial any number from 2-9, then dial the number you wish to store at that number. Wait 5-10 seconds for the confirmation tone and hang up. To use a stored number lift the handset and dial the stored numbers location followed by the # sign. Long distance charges apply for long distance numbers stored as speed dial numbers.

To allow a customer to have a speed dialing list of 30 numbers.

How to use:

Lift handset and dial *75. Dial any number from 20-49, then dial the number you wish to store at that number. Wait 5-10 seconds for the confirmation tone and hang up. To use a stored number lift the handset and dial the stored numbers location followed by the # sign. Long distance charges apply for long distance numbers stored as speed dial numbers.

Block unwanted calls

To block incoming calls to a phone that does not want to receive calls that have had their caller-id information blocked at the far end. If no caller-id information is sent at all the call terminates normally.’

How to use:

  1. Lift the handset and dial *77, a confirmation tone will be heard, followed by silence.
    Hang up and Anonymous Call Rejection is activated.

To deactivate:

  1. Life the handset and dial *87, a confirmation tone will be heard, followed by silence.
    Hang up and Anonymous Call Rejection is deactivated

Don’t let unwanted calls disturb you.

How it works:

You can program your phone to reject calls from any number you place in the rejection list. When your service is turned “on” any callers in this list will hear an announcement that you’re not accepting calls at this time. All other calls will ring through as usual.

How to Use:

  1. Lift the handset and listen for dial tone
  2. Press *60
  3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your rejection list.
  4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your acceptance list:

  1.  Press #01#

To hear the phone numbers on your list:

  1. Dial 1
  2. After the list is ready, voice instructions will follow.

To add a number to your list:

  1. Press #
  2.  Follow the voice instruction you’ll hear. You can store up to 31 phone numbers in your rejection list. 

To hear instructions again:

  1. Dial 0

To stop a call from terminating on a customer’s phone when the incoming call has no caller-id information sent with it. Towns without local caller id will also be stopped but allowed to pass by pressing 1 or waiting on the line to be connected. A blocked call will pass through.

How to use:

This feature is turned on in the switch and cannot be turned on or off at the customer’s phone.

How to use:

  1. Customer chooses 4 digit PIN (telephone company will not have this number).
  2. The phone number to dial from customer’s telephone number is 438-5113 to call and change the PIN.
  3. When calling 438-5113 number it will ask for code – enter 0000, enter YOUR PIN#,
    reenter PIN#
  • This works for toll calls only –NOT Des Moines calls

Long Distance

You are charged a set rate for each minute of long-distance calls you make, instead of paying a flat monthly fee.

Make as many long-distance calls as you want without paying per minute, for one flat monthly price. It’s a great option if you frequently call outside your local area.

Disclaimer

Unlimited Long Distance plan is designed for residential voice calls terminating within the United States. The unlimited plan may not be used to place calls to on-line data services, or Internet access services. The plan cannot be used for any commercial use or for any services that do not involve a person-to-person conversation or voice messages. The Unlimited Plan does not include charges incurred for calling card services, calls to International exchanges, or calls to 900 numbers, Directory Assistance, or operator services. Minburn Communications reserves the right to discontinue or change service to customers that have atypical calling patterns. Usage may be monitored, and customers may be required to show compliance if usage exceeds 2000 minutes per month. If Minburn Communications determines that usage is not consistent with typical residential customer usage, the customer may be subject to discontinuation of this service, and additional fee of 10 cents per minute over 2,000 minutes or offered an alternative plan at the company’s sole discretion without prior notice. Additional regulatory charges and other fees apply with package.

Directory Services

Your phone number will not be published in the directory but will be available from directory assistance.

You phone number will not be published in the directory and will not be available from directory assistance.

Lists your phone number in a directory for a different city or area than where your phone service is located.

Call Waiting

To allow a customer to know there is an incoming call while they are on the phone by way of a “beep” that is generally only heard by the customer with call waiting. A customer is also able to put the first call on hold and answer the second by means of a switch hook flash.

How to use:

Call waiting once assigned to a line is always active. The customer hears the call waiting “beep” and does a switch hook flash to answer the new incoming call, at which point the customer is able to do another switch hook flash to be reconnected with the original call.

To deactivate:

Lift the handset and dial 70#. Confirmation tone will be heard and normal dial tone is returned. Simply complete call as normal. Call waiting is able to be turned off for the duration of the call. Once the phone is hung up the line is returned to its previous state.

To forward a call from one designated number to another designated number. When a call is forwarded – the called phone will ring once as a reminder that call forwarding is on. A number can be forwarded to any number but the number that call forwarding is active on WILL BE responsible for any long distance charges that may apply.

How to use:

  1. Lift the handset and dial *72.
  2. Dial the number you want the phone transferred to and wait for the other end to pick up (i.e. voicemail).
  3. Hang up and the phone is forwarded. If you receive a busy signal hang up and repeat the steps again. This time you will hear a 10 second silence followed by a confirmation tone. Hang up and the phone is now forwarded.

To deactivate:

  1. Lift the handset and dial *73. A confirmation tone will be heard followed by silence. Hang up and the phone is now returned to normal

Forward your calls to another number while your line is busy.

How it works:

When activated, your calls will forward to another number only when your line is busy.

How to use:

  1.  Lift the handset and listen for a dial tone.
  2. Press *90
  3.  Wait for the confirmation tone.
  4. Dial the telephone number that calls are to be forwarded to. Toll charges will be billed to your number for each call that is forwarded long distance.
  5. Forwarding is activated if the ringing telephone is answered. If no one answers or the number is busy, hang up, then repeat the above steps, and forwarding is activated.

To deactivate:
Lift handset and listen for dial tone.

  1. Press *91 No answer- Forward your calls to another number after a predetermined number of rings.

How it works: When activated, your calls will forward to another number after a certain number of rings if not answered before the last ring.

How to use:

  1. Lift the handset and listen for dial tone
  2. Press *92
  3. Wait for the confirmation tone
  4. Enter number of rings you want your phone to ring before it is forwarded (2-9)
  5. Hear confirmation tone
  6. Dial the telephone number calls are to be forwarded to. Toll charges will be billed to your number for each call that is forwarded long distance.
  7. Forwarding is activated if the ringing telephone is answered. If no one answers or the number is busy, hang up, repeat the above steps, and forwarding is activated.

To deactivate:

  1. Lift handset and listen for dial tone
  2. Press *93

To forward a call from one designated number to another designated number. When a call is forwarded the called phone will ring once as a reminder that call forwarding is on. A number can be forwarded to any number but the number that call forwarding is active on WILL BE responsible for any long distance charges that may apply. This feature is set up in the dial office at the time it is turned on.

How to use:

  1. Lift the handset and dial 68# – a confirmation tone will be heard and dial tone will return.
  2. Hang up.

To deactivate:

  1. Lift the handset and dial 88#, a confirmation tone will be heard followed by silence.

Hang up and the phone is now returned to normal.

To allow a phone to be call forwarded to another number from a remote location. Forwarding is done just as if the customer is using the phone at home. A number can be remotely forwarded to any number but the number that call forwarding is active on WILL BE responsible for any long distance charges that may apply. A customer picked pin number (5 digits long) is used to provide security for this feature.

How to use:

  1. Call 438-5114 from anywhere in the world. The phone will ring 2-3 times and a confirmation tone will be heard followed by normal dial tone.
  2. Dial the number you wish to remotely call forward, followed by their 5 digit pin. Confirmation tone heard again followed by normal dial tone. At this point forwarding the phone is done just as if the customer was at his/her home phone with the exception that the number that they phone is forwarded to does not have to be answered. A confirmation tone is heard instead. Call forwarding remote activation must be on the line as well as the type of call forwarding desired.

To deactivate:

Call 438-5114 from anywhere. The phone will ring 2-3 times and a confirmation tone will be heard, followed by normal dial tone. At this point the customer dials the number they wish to remotely call un-forward, followed by their 5 digit pin. Confirmation tone heard again followed by normal dial tone. At this point forwarding the phone is done just as if the customer was at his/her home phone using the deactivation code. Confirmation tone is heard and the customer hangs up.
*Call forwarding must be activated and deactivated from your telephone number.

Decide which callers should follow you to another number

How it works:

You can program your phone to forward only those calls from a special list of numbers.
When your service is turned “on” calls from numbers in your forward list will be re-routed
to your “forward-to” number. All others will ring at your phone as usual. Only numbers
in the 438 or 677 prefixes are allowed to be put in the special list of numbers.

How to use:

  1. Lift the handset and listen for dial tone
  2. Press *63
  3. Listen for an announcement telling you whether the feature is currently stored in your forward list.
  4. Follow the instructions and dial 3 to turn the feature ON (if it is currently off) or turn the feature OFF (if it is currently on)

To add the last caller to your forward list:

  1. Press #01#

To enter your “forward-to” number:

  1. The first time you turn on the services, you’ll be asked to enter the number you’d like your special calls forwarded to. From then on, the system will simply remind you for the current “forward-to” number.
  2. If the current number is correct, dial 1.
  3. If you wish to change the current “forward-to” number, dial 0 and then follow the voice instructions.

To hear the phone numbers on your list:

  1. Dial 1
  2. After the list is read, voice instructions will follow.

To add a number to your list:

  1. Press #
  2. Follow the instructions. You can store 31 numbers.

To remove a number from your list:

  1. Press*
  2. Follow the instructions to remove numbers

How it works:

You can save time dialing busy numbers over and over. Your phone rings you as soon as the
line is free and automatically connects you.

How to use:

  1. When you hear a busy signal, press and release “switch hook.” Listen for a special
    tone.
  2. If you’ve already hung up, lift handset and listen for dial tone.
  3. Press *66
  4. If the line is still busy, hang up. Your phone will check the number for up to 30 minutes.
  5. A special callback ring alerts you if the line becomes free.
  6. Lift the handset to automatically place the call.

To cancel your callback request:

  1. Depress the “switch hook” and release. Listen for the special dial tone.
  2. If you’ve already hug up, lift the handset, listen for normal dial tone. 
  3. Press *86
  4. Listen for the confirmation tone or announcement. Hang up.

Identify harassing callers through the phone company.

How it works:

When you receive a harassing call, you can dial a simple code to trace the source of that call for the telephone company.

How to use:

  1. When you get a nuisance call, press and quickly release the “switch hook.” Listen for a special dial tone.
  2. If you’ve already hung up, just lift the handset again and listen for a normal dial tone 
  3. Press *57
  4. Listen for a confirmation announcement that the last call has been traced.
  5. Hang up. Record the time that you performed the call trace.
  6. The number you traced will be recorded at the phone company. If you decide to follow up on the matter, we’ll provide that number to the local authorities.

Decide which call you’ll take.

How it works:

You can program your phone to accept only those calls from a special list of people. When your service is “turned on,” your phone will accept only calls from those in your Selective Call Acceptance list. All others will hear an announcement that you’re not accepting calls at this time.

To “turn on the service”:

  1. Lift the handset and listen for dial tone
  2. Press *64
  3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will tell you how many (if any) numbers are currently stored in your acceptance list
  4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your acceptance list:

  1.  Press #01#

To hear the phone numbers on your list:

  1. Dial 1
  2. After the list is ready, voice instructions will follow.

To add a number to your list:

  1. Press #
  2.  Follow the voice instruction you’ll hear. You can store up to 31 phone numbers on your list.

To remove a number from your list:

  1. Press *
  2. Follow the voice instructions to remove any or all of those numbers.

To hear instructions again:

  1. Dial 0

Don’t let unwanted calls disturb you.

How it works:

You can program your phone to reject calls from any number you place in the rejection list. When your service is turned “on” any callers in this list will hear an announcement that you’re not accepting calls at this time. All other calls will ring through as usual.

How to Use:

  1. Lift the handset and listen for dial tone
  2. Press *60
  3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your rejection list.
  4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your acceptance list:

  1.  Press #01#

To hear the phone numbers on your list:

  1. Dial 1
  2. After the list is ready, voice instructions will follow.

To add a number to your list:

  1. Press #
  2.  Follow the voice instruction you’ll hear. You can store up to 31 phone numbers in your rejection list. 

To hear instructions again:

  1. Dial 0

To block incoming calls to a phone that does not want to receive calls that have had their caller-id information blocked at the far end. If no caller-id information is sent at all the call terminates normally.’

How to use:

  1. Lift the handset and dial *77, a confirmation tone will be heard, followed by silence.
    Hang up and Anonymous Call Rejection is activated.

To deactivate:

  1. Life the handset and dial *87, a confirmation tone will be heard, followed by silence.
    Hang up and Anonymous Call Rejection is deactivated

How it works:

When you make a list of special callers, your phone uses a special ring to announce calls from any of those numbers. If you also have Call Waiting, you’ll hear a special Call Waiting tone. A list of up to 4 numbers can be programmed with a distinctive ring.

How to use:

  1. Lift the handset and listen for dial tone
  2. Press *61
  3. Listen for an announcement telling you whether the feature is currently on or off.
  4. Follow the instructions and dial 3 to turn the feature ON or OFF.

To add the last caller to your list:

  1.  Press #01#

To hear the phone numbers on your list:

  1. Dial 1
  2. After the list is read, follow the instructions

To add a number to your list:

  1. Press #
  2. Follow the instructions. You can store 31

To remove a number from your list: 

  1. Press *
  2. Follow the voice instructions

To hear instructions again: 

  1. Dial 1

To allow a customer to be connected to the last call that was completed to their line. There is no per use charge, only a monthly.

How to use:

  1. Lift the handset and dial *69. The customer will then be immediately connected with the last calling party, if available. Any long distance charges will apply for long distance calls.
  2. To deactivate press *89.

To allow a customer to have a speed dialing list of 8 numbers.

How to use:

Lift the handset and dial *74. Dial any number from 2-9, then dial the number you wish to store at that number. Wait 5-10 seconds for the confirmation tone and hang up. To use a stored number lift the handset and dial the stored numbers location followed by the # sign. Long distance charges apply for long distance numbers stored as speed dial numbers.

To allow a customer to have a speed dialing list of 30 numbers.

How to use:

Lift handset and dial *75. Dial any number from 20-49, then dial the number you wish to store at that number. Wait 5-10 seconds for the confirmation tone and hang up. To use a stored number lift the handset and dial the stored numbers location followed by the # sign. Long distance charges apply for long distance numbers stored as speed dial numbers.

The 3-way calling feature allows a single-party subscriber to add another call to an existing two-way talking connection. This feature includes both hold and add-on capabilities.

How to use:

Subscriber A has the 2way calling feature and is in a normal call with subscriber B. If A wishes to add a third party (C), A flashes the switch hook, B is placed on hold and, after receiving the special dial tone, A dials subscriber C. To bring B back into the call, A flashes the switch hook again. If, for some reason, the call to the third party is not completed, subscriber A depresses the switch hook twice to return to a normal connection with subscriber B. If, after connecting with subscriber C, subscriber A wishes to disconnect subscriber C, subscriber A depresses the switch hook for about 1 second. Upon releasing the switch hook, subscriber A will be connected only to subscriber B.

How to use:

  1. Customer chooses 4 digit PIN (telephone company will not have this number).
  2. The phone number to dial from customer’s telephone number is 438-5113 to call and change the PIN.
  3. When calling 438-5113 number it will ask for code – enter 0000, enter YOUR PIN#,
    reenter PIN#
  • This works for toll calls only –NOT Des Moines calls

How to use:

  1. Customer chooses 4 digit PIN (telephone company will not have this number).
  2. The phone number to dial from customer’s telephone number is 438-5113 to call and change the PIN.
  3. When calling 438-5113 number it will ask for code – enter 0000, enter YOUR PIN#,
    reenter PIN#
  • This works for toll calls only –NOT Des Moines calls

How to use:

  1. Customer chooses 4 digit PIN (telephone company will not have this number).
  2. The phone number to dial from customer’s telephone number is 438-5113 to call and change the PIN.
  3. When calling 438-5113 number it will ask for code – enter 0000, enter YOUR PIN#,
    reenter PIN#
  • This works for toll calls only –NOT Des Moines calls

How to use:

  1. Customer chooses 4 digit PIN (telephone company will not have this number).
  2. The phone number to dial from customer’s telephone number is 438-5113 to call and change the PIN.
  3. When calling 438-5113 number it will ask for code – enter 0000, enter YOUR PIN#,
    reenter PIN#
  • This works for toll calls only –NOT Des Moines calls

How to use:

  1. Customer chooses 4 digit PIN (telephone company will not have this number).
  2. The phone number to dial from customer’s telephone number is 438-5113 to call and change the PIN.
  3. When calling 438-5113 number it will ask for code – enter 0000, enter YOUR PIN#,
    reenter PIN#
  • This works for toll calls only –NOT Des Moines calls